Now Playing: The California Department of Consumer Affairs’ Division of Investigation (D.O.I) Video

The California Department of Consumer Affairs’ (DCA) Division of Investigation (DOI) serves as the law enforcement arm of DCA.

DOI protects California consumers and licensees by investigating violations of California’s law, regulations and professional standards.

Established in 1961, DOI provides law enforcement investigative services that focus on consumer protection for the boards, bureaus, programs, committees, and commissions within DCA.  

DOI is unique from other law enforcement units because of the type of work assigned and how that work is executed.  Additionally, DOI appreciates what is most important to their employees and promotes a healthy work-life balance that does not include rotating assignments and rarely includes evenings or weekends.

Additional advantages of becoming a DOI investigator include:

  • A state vehicle for on-duty use
  • Specialized training and assignments
  • Peace officer safety retirement and access to 401(k) and 457 retirement plans
  • A competitive salary and longevity pay
  • Paid holidays, vacation and sick leave
  • Education incentive and career advancement
  • Comprehensive benefits

DOI is actively recruiting for positions throughout the state.

For individuals at the beginning or middle portion of the career ladder, including those considering a second career, DOI may be the right fit for you.

To learn more about DOI, watch the following video or visit their blog site at



Nurse Practitioner Arrested for Illegally Issuing Prescriptions

Jasmine Hill, of Bakersfield, was arrested and charged with nine felonies and one misdemeanor after it was discovered that she allegedly wrote prescriptions for herself for controlled substances.

Kern County Superior Court issued an arrest warrant and Hill was taken into custody on Oct. 6, 2017, by the Department of Consumer Affairs’ Division of Investigation (DOI) with assistance from the Bakersfield Police Department.

Click HERE to view the full news release.

Chico RN Charged with Felony Elder Abuse of Patient who Died While Under her Care

Registered Nurse Allison Joann Guster, of Chico, will be arraigned on June 2, 2017, in Butte County Superior Court.  She has been charged with one felony count of elder abuse following the death of a patient that was in her care.  The charge filed by the Butte County District Attorney’s Office includes a seven year enhancement due to the age of the patient. 

Guster was a night-shift nurse, assigned to care for a patient recovering from surgery.  The investigation revealed that after the patient was found dead in her room early the next morning, Guster allegedly made false entries in the patient’s medical record to indicate that she had been monitoring the patient throughout the night.  Video surveillance showed that Guster had not been in the patient’s room for over six hours.

The case was investigated by the California Department of Consumer Affairs’ Division of Investigation, Investigation and Enforcement Unit, Sacramento Field Office.

The Board of Registered Nursing is reviewing the case and will take disciplinary action against Guster’s license as appropriate.

Click HERE to view the Butte County District Attorney’s Office press release.

Rohnert Park Vocational Nurse Arrested on Felony Prescription Drug Charges

Jennifer Renee Carter, of Rohnert Park, a licensed Vocational Nurse, was arrested on April 13, 2017, on two felony charges of prescription forgery and obtaining a prescription by fraud.

Investigators from the California Department of Consumer Affairs’ Division of Investigation (DOI), Investigation and Enforcement Unit (IEU), Sacramento Field Office, obtained an arrest warrant for Carter on April 6th after IEU’s investigation found that she had stolen prescription forms from her employer, a Santa Rosa area hospital, and had written two oxycodone prescriptions for herself.

Carter’s alleged crimes were discovered when employees of a Walgreens pharmacy contacted the hospital to verify the authenticity of the prescriptions.  The physician whose signature was forged on the prescriptions was unaware of Carter’s actions.

Carter was booked into Lake County Jail without incident and has since been released on bond.  Her arraignment hearing is scheduled for Monday, June 12, 2017 at 8:00am.

The Board of Vocational Nursing and Psychiatric Technicians is reviewing the case and will take disciplinary action against Carter’s license as appropriate.

Los Angeles Day Spa Closed Due to Unlicensed Practice of Medicine

The owner/managers of Zena Day Spa and three of their employees are facing felony charges in Los Angeles County Superior Court as the result of an investigation conducted by “Operation Safe Medicine,” a task force within the Department of Consumer Affairs’ Division of Investigation Health Quality Investigation Unit whose mission is to investigate unlicensed activity and unsafe practice of medicine.   The spa, which was located on Sepulveda Boulevard in Culver City, is now closed.  Print

Fouad Nouri, a physician, allegedly aided and abetted the unlicensed activity of Mikhaiel Ayad Mikhaiel, the spa’s owner.  After Mikhaiel’s death, his wife Reda Fakery Mikhaiel, aka Reda Mikhiael, a cosmetologist, managed the spa and allegedly allowed employees to perform cosmetic procedures, including Botox and intense pulsed light laser treatments, on patients who had not received an examination by a doctor or nurse practitioner.  The investigation was initiated after a patient complained of third degree burns and scarring to her face after receiving intense pulsed light laser treatments at the spa in 2013.

The investigation and undercover operations showed that registered nurses Darla Sheree O’Brien and Jhoanna Maria Gando Pereja, and esthetician Rula Abusnaineh, were illegally performing medical procedures.

Mikhaiel and Abusnaineh were each charged with one felony count of unlicensed practice of medicine.  Mikhaiel’s cosmetology license is currently on probation by the Board of Barbering and Cosmetology as the result of a prior investigation.  Mikhaiel and Abusnaineh will return to court on January 18.

O’Brien was charged with two felony counts of unlicensed practice of medicine.  She pleaded no contest to one count and is scheduled to be sentenced on January 5.  Nouri was charged with one felony count of aiding and abetting the unlicensed practice of medicine.  He pleaded no contest and is scheduled to be sentenced on January 10.  On November 8, 2016, the Medical Board of California obtained an order limiting Nouri’s practice of medicine and barring him from having ownership interest in any medical day spas or performing cosmetic procedures for the duration of the criminal proceeding.

Pereja has been charged with two felony counts of unlicensed practice of medicine and a warrant has been issued for her arrest.  She is believed to be out of the country.

The Accusation against Nouri can be read here:

The Board of Barbering and Cosmetology, Board of Registered Nursing and the Medical Board of California will pursue disciplinary action, as appropriate, against their respective licensees.

Preliminary Hearing Scheduled for Capitola Unlicensed Therapist


Christin Izett of Capitola will be in Santa Cruz County Superior Court December 12, 2016, for a preliminary hearing on charges of theft by false pretenses after she billed for counseling services that she was not licensed to provide.

An investigation conducted by the Investigation and Enforcement Unit-Hayward Field Office of the California Department of Consumer Affairs’ Division of Investigation (DOI) found that Izett, a former marriage and family therapist intern whose intern license expired in 2012, continued to offer counseling services and billed patients for those services. Between 2012 and 2014, while working for a clinic in Santa Cruz, Izett allegedly misled patients into believing that she was a licensed marriage and family therapist and billed them thousands of dollars.

The Santa Cruz County District Attorney’s Office charged Izett with ten felony counts of theft by false pretenses.

The case was referred to DOI after the Board of Behavioral Sciences received numerous consumer complaints about Izett.



Registered Nurse Faces Sentencing on Felony Count of Insurance Fraud

Deborah Oldham, a Burlingame registered nurse, has pleaded guilty to one count of  insurance fraud and will appear in San Mateo County Superior Court on December 2, 2016 for sentencing. Print

Oldham was originally charged with nine felony counts, including insurance fraud and obtaining controlled substances by fraud.  Her plea was the result of a year-long joint investigation conducted by the Investigation and Enforcement Unit – Hayward Field Office of the Department of Consumer Affairs’ Division of Investigation and the San Mateo County District Attorney’s Office.

The investigation showed that while working at Mills-Peninsula Health Services in 2013, Oldham documented administration of fentanyl and midazolam to patients, which resulted in charges to the patients’ insurance providers.

Oldham’s registered nurse license was placed on probation last summer after the California Board of Registered Nursing filed an accusation that Oldham made unintelligible entries pertaining to controlled substances.

The Board’s accusation and order can be viewed here:

Vocational School Owner to Face Charges for Fraudulent Documents, Witness Intimidation

Benard Thomas of Salinas will appear in Monterey County Superior Court on November 17, 2016, on two felony charges of filing false documents with the state and two felony charges of intimidating a witness.  Print

Thomas, a registered nurse, was the owner of TLC Institute of Nursing Education, which offered an unapproved vocational nursing program in Salinas. Thomas advertised that his program would allow students to take the test to become licensed vocational nurses and students paid up to $5,000 to enroll in the program. Because the program was unapproved, Thomas allegedly provided falsified documents, including training hours and employment verification, to the Board of Vocational Nursing and Psychiatric Technicians so that students would be allowed to take their licensure tests. During the investigation of Thomas, he allegedly tried to intimidate students from talking to investigators.

The Division of Investigation (DOI) Investigation and Enforcement Unit – Hayward Field Office worked with the Monterey County District Attorney’s Office to investigate Thomas after a student complained about Thomas’ school to the Board of Registered Nursing.

The Board of Registered Nursing will pursue disciplinary action against Thomas as appropriate.